SUPPORT PROCEDURE RITAR SPA
In case of malfunction of products, you must first distinguish whether the product is
under warranty:
- 2 years in case of sale with proof
- 1 year if sold with bill
out of warranty or repairing non-compliant
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product under warranty return it at the store where it was purchased, accompanied by documents proving the validity of the warranty. The store will then send the product or provide assistance, as permitted by European legislation on the sale of consumer goods.
The store will then supply chain in reverse.
Procedures for RITAR s.p.a. direct shops are available on this site.
Click here to download
In no case products should be sent directly to RITAR SpA by the end user.
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In case of equipment out of warranty you must register on the site and add the product in the support form. Once you have the RMA number you can send your unit to the address indicated in the response using its own carrier. Please include a maximum spending limit in order to reduce the time to return the material. Will not be released estimates for amounts less than € 90. Out of warranty service procedures are available on this site.
Click here to download
- In case of improper repair (ie repair already carried out and products not yet working) must add the product in the support form. Out of warranty service procedures are available on this site. Click here to download
We once again recall you that RITAR spa will support in direct assistance only its imported products, for products imported from non-RITAR spa's brands we invite you to visualize procedures on manufacturer's website.